The Maharashtra Real Estate Regulatory Authority (MahaRERA) has started a citizens’ call centre or helpdesk to resolve queries of homebuyers related to various services. The toll-free number 1800 2103770 and 022-69157100 will be operational from 7 am to 11 pm on all days, except Sundays and govemment holidays.

MahaRERA Secretary Vasant Prabhu said the helpdesk was initiated, as many citizens had expressed their inability to reach out to the authorities In the wake of the pandemic for various queries.

A team has been appointed to help citizens get their issues resolved by assisting them on how they should file their complaints online or check for the hearing dates or any other query regarding the registration of the project. “General information will be provided by the helpdesk. If there are citizens who want to understand more technical issues, a special technical team will help them,” explained Prabhu.

Ramesh Prabhu, Chairman of the Maharashtra Society Welfare Association, the move would help citizens not familiar with MahaRERA’s operations. “Many of our members have tried calling up the toll-free number and they have found it very effective. This is one of the best moves in the time of the pandemic. Citizens can contact the help desk and check the status of a project before investing in it.”

MahaRERA authorities said the helpdesk would also help people file complaints under guidance of staffers on call.

Manjunath Kakkalameli, an advocate practising in the High Court, told TOI that while virtual hearings were being conducted at the time of the pandemic, the helpdesk would assist the complainants.

Section (3) of the Real Estate (Regulation and Development) Act, 2016, mandates the authorities to operationalise a web-based online system for submitting applications for registration of projects.